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You've got questions, we have answers

Have questions about our portable photo booth? Well we got answers. If you’re still not finding what you’re looking for then please contact us and let’s chat.


Do you have customer service?

We are open 7 days per week you will have our business line for calls and texts whenever you need extra service. After starting several photo booth rental operations in different areas we totally understand how important customer service is.


What is the Photo Booth Software capable of?

Unless otherwise specified, we install the latest version of Darkroom Booth in our photo booths. This software provides countless features and we encourage you to visit their website. Some of their highlight features include: Facebook integration, GIFs & videos, Dropbox uploading, Greenscreens, customizable photo strips, slow motion video capture, SMS/MMS phone texting, and emailing photos.


Do you offer financing?

Yes get in touch with us to discuss financing your portable photo booth. We typically go through PayPal for our financing deals and they will cover anybody for 6 months zero interest. Hopefully by that time you will already be way into the green!


Is there any form of warranty?

We offer a 1 year warranty on all the electronic components inside the photo booth.


How portable is it?

It’s so easy a child could do it. There are 3 main components and they all lock together perfectly. Only a small handful of things need to be screwed in and all the electronics are properly wired in advance. Check out our photo booth page to see more details on the portability.


How heavy is it?

Fully loaded our kiosk is approximately 35lbs. When moving everything individually however, the heaviest component is the top piece weighing in at just under 20lbs.


What colors do you have?

Our base models are black and white but we’d be happy to customize it if you have a particular color in mind.


Do I have to use only the items included in your photo booth package?

Aside from the Surface Pro 3 or 4, you are free to use any other components that you wish. The Canon T5 can be replaced with a Nikon for instance. Also the software (Darkroom Booth) can be swapped out if you had another software in mind. We will happily adjust the price to make up for any component changes.


Can we use your images for our website and marketing?

You sure can. We will provide you with all of our professional high resolution photos of our photo booth kiosk to use for your own advertising.


What type of photo booth lighting do you use?

We have a bounce card installed at the top of the photo booth kiosk to provide indirect lighting. There is a 160W LED model light mounted to the inside that points upward through a plexiglass screen at the bounce card. This can also be swapped out with an umbrella if you so choose.

The benefits of indirect lighting (as opposed to direct where you have lights shinning directly in your face) include enhanced illumination to the surrounding areas and it helps prevent excessive brightness and contrast.


DO YOU ACCEPT RETURNS?

We accept returns within 14 days of purchase. A 5% restocking fee will be applied and buyer must pay for shipping back to Snap Shack. Deductions will be made if there is any damage sustained to the photo booth while customer had it or during shipping back to Snap Shack. Reund will be administered upon receival of goods. 

Learn more about each of our photo booth packages